Frequently Asked Questions

General

Do you sell to the public?

Yes, Hanford Lumber sells to the public.

What are your business hours? Are you open on weekends?

Our hours of operation are as follows:

Monday7 a.m. – 5 p.m.
Tuesday7 a.m. – 5 p.m.
Wednesday7 a.m. – 5 p.m.
Thursday7 a.m. – 5 p.m.
Friday7 a.m. – 5 p.m.
SaturdayClosed  (Deliveries can be arranged for Saturdays upon special request)
SundayClosed

How do I apply for a job position at Hanford Lumber?

If you are interested in applying for a position either in our lumber yard or inside our office please send your resume and cover letter to sales@hanfordlumber.com. We are always looking for new talent. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in our company.

Products

What if I don’t see the product I am looking for on your website?

If you do not see a particular product and or item you are looking for please reach out to our sales team at 416-743-5384 and or send us an email to sales@hanfordlumber.com for a special order inquiry. We order in a lot of special order products and material for our clients that we do not always stock in our yard and facility. Special orders constitute a large part of our business.

Are you FSC certified?

We are proud to be FSC-certified since 2009. Please visit our certifications page for further detail.

Does you sell fire treated material?

Current in stock items for fire treated material are fire-retardant plywood. However, Hanford Lumber can special order other fire-retardant material as well as custom treat material. Please reach out to our sales desk at 416-743-5384 for further assistance.

What is the difference between rough and dressed lumber?

Rough-sawn lumber is the name given to lumber milled on a band or circular saw from the log state. Lumber milled this way has a rough surface that will have saw marks, which can be referred to as chat marks, on it. Rough-sawn lumber is usually the full dimensions listed which is known as “full-sawn”. For example a 2” x 4” x 16’ long piece of rough-sawn dimensional spruce would in fact be close to the true 2” thickness and 4” width; however NLGA rules have set tolerances for both full-sawn lumber and standard-sawn lumber (where standard-sawn lumber can be undersized).

Dressed or surfaced lumber is rough timber that has been further processed by being  put through a thickness planer which removes material from the faces to create a smooth finished surface on the lumber, remove some surface defects and also sizes the pieces uniformly from piece to piece. For example that same 2” x 4” x 16’ long piece of full-sawn rough lumber in a dressed four sides format would plane out to become 1 ½” x 3 ½” x 16’ long.

Depending on type of material needed and job specifications some clients use rough-sawn lumber while some use the dressed four sides lumber (D4S) option. For example in douglas fir clients choose between rough and dressed formats for aesthetic preferences and or for project sizing needs.

What is the difference between lineal foot and board foot?

Linear measure is the length, in feet, of a given piece of lumber, regardless of the thickness or width. For example, 10 pcs of 2x4x10 ft long equals 10×10=100 linear feet. For consumers, linear measure is the most common unit of measurement used.

Board measure is a volume measurement of lumber which takes into account thickness,width and length. Board measure is more commonly used by lumber mills and wholesalers. The standard board measure unit is a “board foot” which is a piece of lumber 1″ thick x 12″ wide x 1 foot long.

As this is a volume measurement, any size piece of lumber can be converted to board measure to give the volume in board feet. The formula for calculating the number of board feet in a given piece of lumber is as follows:

# of board feet = thickness in inches × width in inches × length in feet ÷ 12

For example:

1 pc of 2x16x16 ft contains 16 board feet (2×6×16÷12=16 board feet)

120 pcs of 2x6x16, which has 16 bf/pc x 120 pcs=1920 board feet total (also known as ‘fbm” or “foot board measure”)

This formula can be used to convert any given size of lumber into board feet.  

How do I convert square footage into lineal foot?

Take your total square footage and multiply it by 12 and then divide it by the face (width) of the material.

Do you sell hardwood?

Hanford Lumber does not stock hardwood, however, we special order various hardwood species in for our clientele all the time.

Where does your lumber come from?

Our products are sourced internationally. The origin of each product is dependent on the product itself. British Columbia, Quebec, South America and the United States are some of the many places where our products are sourced.

Can I use cedar for my deck joists?

As beautiful as cedar is It should not be used as joists, as it is not structurally rated. You can use pressure treated lumber for your joists. If your deck is elevated, you can clad the joists.

Why can’t I use regular nails and screws with pressure treated wood?

Regular nails and screws are not recommended with pressure treated wood because the chemicals in the pressure treating process will react with bare metal. Also the nails and screws are being exposed to the elements thus it is recommended that you used ceramic coated screws and galvanized nails.

What is the difference between composite and pvc decking?

Composite decking is a mixture of wood fiber and a plastic core with a pvc cap. PVC decking is pure plastic with no filler.

Delivery

Do you deliver?

Hanford Lumber is proud to offer our clientele delivery services. Orders with a minimum of $1000.00 or more before tax will qualify for delivery. Orders that meet the required minimum within Toronto and the Greater Toronto Area will be charged a delivery rate of $100.00. For orders outside of the GTA delivery charges will be calculated upon delivery location and material quantity and type. Stand by charges will be applied if our driver is required to wait on the delivery site for more than 30 minutes. Specialty deliveries can sometimes be made for saturdays under strict specifics, please reach out to our sales team for further details. Please note clients have the option to pick up material from our lumber yard.

Do you deliver outside of GTA (Greater Toronto Area)?

Hanford Lumber offers its delivery services throughout the Greater Toronto Area and beyond. For deliveries outside of the GTA please reach out to our sales team at 416-743-5384 or send us an email to sales@hanfordlumber.com. Shipping internationally and throughout the United States is dependent upon certain specifics and orders.

When will my material/delivery arrive?

If you have any questions about the delivery status of your order please call our sales team at 416-743-5384 for further assistance.

What is the unloading method for deliveries?

Hanford Lumber requests our clients have an unloading method on site prior to delivery. Unloading options can be as follows:

  1. Forklift
  2. Skid steer
  3. Bobcat
  4. Crane Unload
  5. Backhoe
  6. Excavator & Straps
  7. Telehandler
  8. Zoom Boom
  9. Hand Bomb and Dump (can be arranged under specific conditions and with sign-off)

*Moffett unloads, cube vans and tractor trailers can be arranged for additional costing.

Do your delivery trucks have moffetts attached?

No, however, Hanford Lumber can arrange Moffett unloads with notice. Additional charges may apply.

Will the driver help with the unloading of my material during delivery?

Our drivers will not help with the unloading of any material on any delivery. A site contact must be present on site for all deliveries.

What if I do not have any equipment to unload material?

Cube vans, trucks with moffett’s and tractor trailers can be arranged for additional costing. Please contact our sales team at 416-743-5384 or send us an email to sales@hanfordlumber.com for further assistance.

Services

Do you create material take offs for projects?

We have completed material take-offs for clients upon request. Please send in all necessary  documentation to sales@hanfordlumber.com and a sales representative will contact you within 1 to 2 days to discuss.

Do you cut material to specific lengths?

Yes, we offer cut to length services. Please reach out to our sales desk at 416-743-5384 or send us an email to sales@hanfordlumber.com for further info and specifics.

Do you perform installations?

We do not install any product.

What is the lead time and pricing for custom milling?

Pricing and lead time for custom milling are dependent upon type of material, quantity, cutting schedule and milling requested. Please contact us by email at sales@hanfordlumber.com or by phone at 416-743-5384 for further detail.

What is the lead time and pricing for custom cutting?

Pricing and lead time for custom cutting are dependent upon type and size of material, quantity, cutting schedule and cut specifications. Please contact us by email at sales@hanfordlumber.com or by phone at 416-743-5384 for further detail.

What is the lead time and pricing for custom pressure treating?

Pricing and lead time for custom pressure treating are dependent upon type and size of material to be treated, quantity and schedule. Generally, the standard lead time is approximately 2 weeks.  Please contact us by email at sales@hanfordlumber.com or by phone at 416-743-5384 for further detail.

What is the lead time and pricing for custom fire-retardant treating?

Pricing and lead time for custom fire-retardant treating are dependent upon type and size of material to be treated, quantity and schedule. Generally, the standard lead time is approximately 3 to 4 weeks.  Please contact us by email at sales@hanfordlumber.com or by phone at 416-743-5384 for further detail.

Shipping & Returns

 What is your return policy?

Hanford Lumbers return policy is as follows:

  1. Claims for shortages and/or damages must be made within 48 hours from receipt of goods.
  2. A minimum 20% restocking charge will be applied on all returned goods. All returned goods are subject to an inspection of quality and quantity.
  3. All fir sales are FINAL and cannot be changed, cancelled or returned.
  4. Special order material: non-stock items, special cuts/milled products cannot be modified, cancelled or returned. The customer is responsible for proper specifications. All orders must be picked up within four days of notifications

Setting Up An Account

What are the benefits of setting up an account with Hanford Lumber?

Benefits include but are not limited to:

  1. Easily accessible and trackable purchase history and previous order/delivery information
  2. Payment terms
  3. Special Pricing

How do I set up an account with Hanford Lumber?

To apply for an account, please download and complete the Hanford Credit Application and the Authorization For Banking Release Form. Please make sure to fill out all required information and when complete forward the form to accounting@hanfordlumber.com or private fax # 416-743-8193.

How long does it take for my account to be set up?

To set up an account the process usually takes approximately 2 weeks if all requirements are met.

*If for any reason you do not find the answers you are looking for on our FAQ page please give us a call at 416-743-5384 or send us an email to sales@hanfordlumber.com we would be happy to help you out with any further insight.