Privacy Policy

Effective date: July 2019

We at Hanford Lumber Limited (“Hanford”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy which explains the types of personal information we collect, and how it is used and disclosed. By using or accessing our website (the “Website”) in any manner, or by otherwise providing us with personal information, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Your use of our Website is also at all times subject to our Terms of Use.

  1. What This Privacy Policy Covers
  2. Changes To This Privacy Policy
  3. Information Provided And How It Is Used
    1. Information You Provide To Us
    2. Information Collected Automatically
  4. Sharing Personal Information
  5. Accessing And Correcting Personal Information
  6. How We Protect Personal Information
  7. We May Transfer Personal Information Outside Of Canada
  8. Contact Information


This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) and other types of information that we gather when you are accessing or using our Website, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our website, including to personalize, provide, and improve our services, to fulfill your requests for certain product and service information, and to analyze how you use the Website. In certain cases, we may also share some Personal Information with third parties, but only as described below.

Our Website is intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will seek to delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personal information to us, please contact George Barlas at 416-743-5384.


We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy, as we will notify you by means of a notice on this Website prior to the change becoming effective. Your continued use of the Website after any changes to the Privacy Policy have been posted constitutes your agreement to the changes.


We receive and store information you enter on our Website or provide us in certain other ways:

a. Information You Provide To Us

We receive and store any information you provide to us. For example, through the inquiry form, we may collect Personal Information such as your name and email address. We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, if you have agreed to receive promotional messages where permitted by law, we may send you promotional email offers regarding our products and services, or email you about your use of the Website. If you do not want to receive commercial communications from us, please indicate your preference by emailing We may also collect and use your Personal Information for other purposes which are permitted or required by applicable law, or which we disclose to you and you consent.

b. Information Collected Automatically

Whenever you interact with our Website, we automatically receive and store certain types of information, which may include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information, such as browser type, version and timezone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locators (URL) clickstream to, through, and from our website, including date and time; the telephone number used to call our customer service number; during some visits we may use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Like many websites, we may also use browser data such as “cookies,” or similar data to obtain certain types of information when your web browser accesses the Website. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Website are visited and by how many people. We may use this data to improve the Website – for example, this data can tell us how often users use a particular feature of the Website, and we can use that knowledge to make the Website interesting to as many users as possible. We also do not currently use online behavioral tracking advertising on our Website.

You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies (also known as Flash Local Shared Objects), by changing the add-on’s settings or visiting the website of its manufacturer.

We may also use Google Analytics to monitor and analyze the use of our Website. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having your activity on the Website made available to Google Analytics by installing the Google Analytics browser add-on at: This opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) provides the ability to prevent your data from being used by Google Analytics.

For more information on the use of Google Analytics and how it collects and processes our website data, visit the site “How Google uses data when you use our partners’ sites or apps”, located at


We may use, or disclose, information that is not Personal Information without restriction by this Privacy Policy.

We reserve the right to transfer Personal Information in connection with a business transaction, as described below. We may share your Personal Information with third parties as described in this section:

  • Affiliates: In some cases, we provide services or sell product lines jointly with affiliated businesses.
  • Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, or providing customer service. These companies will have access to the Personal Information needed to perform their functions, but may not use it for purposes not contemplated in this Privacy Policy (unless we establish your consent).
  • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, Personal Information generally is one of the transferred business assets. Also, in the event that Hanford or all or a portion of its assets are acquired, or should any such transfer be proposed, Personal Information will be one of the transferred assets.
  • De-identified Information: We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to third parties without restriction. We may also provide aggregate usage information to our third parties (or allow third parties to collect that information from you), who may use such information to understand how often and in what ways people use our Website, so that they, too, can provide you with a better online experience. Hanford uses third party analytics services, including Google Analytics to collect and analyze this data, as described here: You may opt out by downloading the Google Analytics opt-out browser add-on available at

We may also disclose your Personal Information for other purposes which are permitted or required by applicable law, or which we disclose to you and you consent.


You may access to your Personal Information and to request a correction to it if you believe it is inaccurate. If you have submitted Personal Information to Hanford and would like to have access to it, or if you would like to have it removed or corrected, please contact us at . We will try to comply with your request; however, in some cases we may not be able to allow you to access certain Personal Information in certain circumstances, for example if it contains Personal Information of other persons, or for legal reasons. We may require you to verify your identity before we are able to provide you with your Personal Information. If you have any questions about viewing or updating information we have on file about you, please contact us at


We help protect your Personal Information by maintaining physical, organizational and technological safeguards intended to help protect against unauthorized use, disclosure or access. Personal Information may be accessed by persons within our organization, or our third-party service providers and the other entities described in this privacy policy, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law. Personal Information we collect is managed from our offices located at 45 Bethridge Road, Toronto, Ontario.

Although we have taken measures to help protect Personal Information that we have collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.


Some or all of the Personal Information we collect may be stored or processed on our servers located in Canada, or on the servers of our third-party service providers (such as Google Analytics, as described above) which may be located outside your jurisdiction of residence where data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. By agreeing to this Privacy Policy, or by providing information to us, you consent to the transfer of your Personal Information to countries outside Canada.


If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message to, and we will try to resolve your concerns. You may also contact our Privacy Officer at:

45 Bethridge Road
Toronto, Ontario
M9W 1M9